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"YC Change Consultants carried out a full service Mock Inspection for the Vale of Aylesbury Housing Trust in November 2006 and have recently carried out a series of Health Checks on specific housing services. Yvonne and her team were comprehensive in their approach bringing a degree of rigour to the process that would be expected from external inspection. They remained approachable and informative throughout and both our employees on an individual basis and the trust collectively have gained much from the process. Deadlines were always met and the comprehensive reports produced afterwards have greatly helped develop our service improvement planning. In particular their best practice advice has helped us learn from others and achieve the quick wins they identified."
Andy Padmore
Corporate Performance Manager
Vale of Aylesbury Housing Trust
Fairfax House, 69 Buckingham Street, Aylesbury, Bucks, HP20 2NJ
Telephone: 01296 732635
“Just a note to say thank you for the excellent work you carried out for Corby Borough Council as part of our preparation for our Housing Inspection. Your comments on the self assessment and key documentation for the inspection process were first rate. Your external expertise was clear and focused and has helped us in our preparation. I have attached the final version of the self assessment for your information, once again thank you for your expertise, regards.”
Angela Warburton
Assistant Chief Executive and Head of Neighbourhood Pride
Corby Borough Council
Grosvenor House, George Street, Corby, Northants, NN17 1QB
Telephone: 01536 464003
"Yvonne and her team were excellent. The inspection process was challenging, but fair, and has really helped us move forward with our improvement plans. Our Members, staff and tenants found the team extremely approachable and knowledgeable and we all feel much more informed about the process and are well prepared for our actual inspection. We would recommend Yvonne to any of our peers in the future.
Ian Broughton
Director of Community Services
Chester-le-Street District Council
Civic Centre,
Newcastle
Road,
Chester-le-Street
, Co Durham, DH3 3UT
"From the very beginning Yvonne was methodical, helpful and kept me informed on a regular basis on progress and initial thoughts on the service provided. All the required deadlines were met and where additional deadlines were put in at short notice they were never refused. It is comforting to know from the outset that Yvonne was a Associate Inspector of the Audit Commission so therefore the work she did on "Challenge" on Homelessness were very much from the Audit Commission's perspective which was extremely useful to us as we are to have a Strategic Housing Inspection in the very near future Finally, the client/contractor relationship throughout was excellent."
Wyn Aston
Acting Head of Housing
Craven District Council
Granville Street, Skipton, BD23 1PS
Telephone: 01756 706338
"YC Change Consultants have worked with “Johnnie” Johnson Housing for several years, specifically acting as a “critical friend” in our preparations for Audit Commission inspection. They are utterly professional, extremely knowledgeable, and never short-changes on her promises, so is that rarity – a consultant who delivers value for money; they delighted us with the depth and breadth of their scrutiny in a very concentrated inspection. Their feedback was fair-minded and objective and the professional approach of the team earned the trust and respect of all."
Jim Lunney
Chief Executive
'Johnnie' Johnson Housing Trust
Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA
Telephone: 0845 604 1027
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