Efficient and effective business processes are essentially what differentiates an organisation that works well in principle, from one that actually does so in practice. We can help you with:

 

•    Inspection Support
•    SMART Improvement Planning
•    Customer Involvement
•    Critical Friend in Service Reviews
•    Value for Money (VFM) Reviews
•    Business Process Re-engineering (BPR)
•    Knowledge Management

YC Change Consultants Ltd provide a range of services which help support you deliver efficiency and effectiveness in what you do.  Many of our consultants have a background in Audit Commission Inspection – some of our consultants are still linked in an affiliate role with the Audit Commission.  We can provide up-to-date expertise on getting ready for that all important Inspection – Comprehensive Area Assessment (CAA); Comprehensive Performance Assessment (CPA); Corporate Assessment and Service Inspections.  We can work with you on a mock inspection, provide a critique of your self-assessment, support the preparation processes and ensure you have SMART improvement plans which will lead you towards your definition of excellence.

We have a large base of Housing Professionals – both inspectors and those who have been in the housing field for many years.  We can provide housing expertise across the spectrum as well as in relation to inspections.  Call us for a more detailed discussion on our services to support you.

We have a very strong customer ethic in the company in that excellence has to be driven by the customer.  We can work with you to ensure that your processes are customer focused.  We have a strong track record in working with customers – finding out what they want – and supporting organisations in using this information to provide excellent services.

We pride ourselves on having long term customer relationships.  We work well with a range of organisations in being a critical friend – providing challenge on direction, process, improvement and good practice.

We carry out a range of services to ensure you can hit your efficiency targets – making sure your customers are receiving VFM.  We can carry out VFM reviews, support you re-engineer your processes and help with knowledge management.

Contact us to find out how exactly we can ensure efficient and effective processes which support you in reaching your vision.

 

If you would like to know more about our service offering in relation to Process then please contact Yvonne Castle for a discussion on 0845 8620525.