Efficient and effective business processes are essentially what differentiates an organisation that works well in principle, from one that actually does so in practice. We can help you with:

•     Business Process Re-engineering (BPR)
•     Value for Money (VFM) Reviews
•     Customer Involvement
•     Customer Service Improvement
•     Audit Commission Inspection Support
•     Critical Friend in Service Reviews
•     SMART Improvement Planning
•     Risk Management
•     Project Management
•     Knowledge Management

YC Change Consultants Ltd provides a value for money range of services which help public sector organisations and businesses deliver efficiency and effectiveness in what they do.  Many of our consultants have a background in Audit Commission Inspection and some of our consultants are still linked in an affiliate role with the Audit Commission.  We can provide up-to-date expertise on getting ready for that all important Inspection Comprehensive Area Assessment (CAA), Comprehensive Performance Assessment (CPA), Corporate Assessment and Service Inspections.  We can support you on a mock inspection, provide a critique of your self-assessment, support the preparation processes and ensure you have SMART improvement plans which will lead you towards your definition of excellence.

We have a large base of Local Authority and Housing Professionals both inspectors and those who have been in the public sector field for many years.  We can provide housing expertise across the spectrum as well as in relation to inspections.  Call us for a more detailed discussion on our services to support you.

We have a very strong customer ethic in the company in that excellence has to be driven by the customer.  We can work with you to ensure that your processes are needs led and customer focused.  We have a strong track record in working with customers, finding out what they want and supporting organisations in using this information to provide excellent services.

We pride ourselves on having long term customer relationships.  We work well with a range of organisations in being a critical friend, providing challenge on direction, process, improvement and good practice.

We carry out a range of services to ensure you can hit your efficiency targets, making sure your customers are receiving value for money (VFM).  We can carry out VFM reviews, support you in re-engineering your business processes and help with governance and knowledge management.

Contact us to find out how exactly we can ensure efficient and effective processes which support you in reaching your vision.

If you would like to know more about our value for money service offering in relation to Process then please contact Yvonne Castle for a discussion on 0845 1800 216.