Knowing your customers and your staff
is key to having highly tailored services and a highly motivated
workforce.
We have a duty to
make sure that the approach to everything we do takes account of the
differences in every person.
We are all different. We have different
views.
YCChange can work with you to make
sure that you and your organisation are equipped to embrace and
celebrate equality and diversity.
The Equality Act 2010 brings in
new, simplified legislation to make sure life is fair for everyone,
supporting community cohesion and a richness to living. The new Act not
only covers race, disability, gender and transgender, sexuality,
religion and beliefs and age but also law to support new mums, carers,
those trying to get a job,equal pay, buying goods and services and to
help those where being born in a certain place puts you at a
disadvantage.
"I employed Yvonne as our
Equality and Diversity Lead. She has not only provided us with a gap
analysis and a direction for going forward in the future, but has been
hands on in building the long term capacity of the organisation...Yvonne
was an excellent colleague and I would have no hesitation in
recommending her again for any E&D projects."
Tim
Harris
Interim Chief Executive
Homes in Havering
We can help you train all your
staff, your partners and your customers so that they understand what
equalities and diversity mean and how they can improve services and
their own lives as a result.
We can help
• Equalities and Diversity Strategy
Development
• Customer Profiling
• Staff, Board, Customer and Partner
Training
• Equality Impact Assessments
• Equality Act 2010
• Community Cohesion
We can make sure that your policies
and your processes are not putting anyone at a disadvantage – we can help
you “Equality Impact Assess” what you do.
Linking to our work on Customer
Insight we can help you gather your customer profiling data and then help
you change the way that you offer and design services to make this more
efficient and more tailored to your customers.
“Yvonne has range and depth of
skills that we could draw upon- cross cutting services such as equalities
and diversity, value for money and access and customer focus - as well as
front line service skills around income, asset management and repairs.”
“Yvonne has great people skills and
has worked very well with our Board, our managers and staff and our
partners.”
Tim Harris
Interim Chief Executive
Homes in Havering
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