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Customer Insight and Diversity |
"It
has been a pleasure to work with Yvonne. Charnwood Neighbourhood Housing had
not performed very well in terms of E&D and had a poor strategic approach.
Yvonne came in and worked tirelessly to put us in a much stronger, more
focussed position. Yvonne fitted in as part of our team and quickly built
good relationships with partners and staff. We now have a focus and
strategy and are in a good position to move forward to consider the diverse
needs of all our customers and staff.
Yvonne
also delivered some training for us. Her training design is excellent –
she caters for every learning style. Her course is a mix of practical
exercises, group working, individual learning, sharing knowledge and quiz
questions. Her delivery is bright and enthusiastic which keeps the
audience engaged. As well as clearly disseminating her depth of knowledge
across the subject matter, she made the training completely relevant to our
organisation which adds value for our staff, partners, tenants and our Board
Members. Significant thought and research goes into the design of the
course which makes it so different from other ‘off-the-shelf-packages’ that we
could have had from others. We would highly recommend Yvonne and YCChange
to any other organisations wanting any type of training.”
Sally Harbey
Customer
Services & Engagement Manager
Charnwood
Neighbourhood Housing Limited
Council Offices, Southfield Road, Loughborough,
LE11 2TN
Telelephone: 01509 634666
www.cnh.org.uk
"We are
delighted with the progress which has been made over the past few months to set
up a robust equality and diversity work programme for CNH.
We
started from a very low base, with a history of no leadership and only sketchy
awareness of equality and diversity. Since Yvonne joined us we have progressed
to a position where we have in place a new Equality and Diversity Strategy to
help us continually improve awareness, profiling information and our culture
towards Equality and Diversity within the organisation and with external
stakeholders.
We are
grateful for the help Yvonne has given in terms of helping us to reach this
position to set up firm foundations to take us forward. We know we are just at
the beginning of the journey but we are excited and keen to improve.
Yvonne’s
enthusiasm is contagious and her work ethic is fantastic. The whole experience
has been very enjoyable and certainly value for money.
Thank
you Yvonne, for the support you have given us in getting to know where we can
now move ahead with some confidence."
Maria Maltby
Corporate Services Director
Charnwood Neighbourhood Housing
Charnwood Borough Council Offices, Southfield Road, Loughborough,
LE11 2TN
Telephone: 01509 634666
“Just a
quick note to express my gratitude to Yvonne for allowing us to participate in
the training session on Tuesday morning. I thought the content was ‘pitched’ at
the correct level, the interaction was good and Yvonne’s overall management of
the session was excellent and a credit to your organisation.”
Paul Senior
Operations Director
Frank
Haslam Milan Yorkshire & East Midlands
Balby
Court, Carr Hill, Doncaster, DN4 8DE
"I employed Yvonne as our Equality and Diversity Lead. She has not only provided us with a gap analysis and a direction for going forward in the future, but has been hands on in building the long term capacity of the organisation. Yvonne has revamped our training programme, supported our staff and managers in understanding and using Equality Impact Assessments, improved our performance reporting to maximise the impact our customer profiling data has on access and service delivery and also worked with the Council on strengthening the strategic links between the Local Strategic Partnership aims and objectives, our own Business Plan and the context of our population going forward into the future. Yvonne was an excellent colleague and I would have not hesitation in recommending her again for any E&D projects."
Tim Harris
Interim Chief Executive
Homes in Havering
Chippenham Road, Harold Hill, Essex, RM3 8YQ
Telephone: 01708 434015
“The
best (Equality and Diversity) training course I have attended to date in what
can sometimes be a very dry subject. The YCChange team were engaging in their
delivery of the topic and their use of interactive exercises really grabbed the
attention of the group and got us all talking. Although the elements of
legislation and implications for Local Government were covered fully, they
really added value by encouraging the group to think and to raise our awareness
about what we can do personally to improve our interactions with others. ”
Simon Davies
HR-Business Services
Newark and Sherwood Homes
Kelham Hall, Kelham, Newark, NG23 5QX
"Newark and Sherwood Homes
engaged YC Change Services over the summer to deliver Equality and
Diversity
Training for all our employees. Having meet with Linda and Yvonne before
the
training we were able to tailor the training to our specific
requirements which allowed us to make the training more meaningful to
our
employees and also covered the latest on the Single Equality Act.
Training
evaluation of the event showed us that our employees were happy with the
training they received and they enjoyed the format. We also
received comments on the professional and knowledgeable approach taken
by Linda
who delivered the training."
Michelle Whitaker - Chartered
MCIPD
HR- Business Services
Newark and Sherwood
Homes
Kelham Hall, Kelham, Newark, NG23 5QX
Telephone: 01636 655447
www.nshomes.co.uk
“Since the inspections you carried
out we have worked extremely hard in putting good practice in place and I now
lead on the Equality and Diversity for Cestria. 18 months on and Cestria
has just received an E&D award regionally recognising the good practice we
have put in place! I am really pleased!!! Thank you for your recommendations
and input.”
Arshia
Bhatti - Corporate Services Assistant
Cestria Community Housing Association, Bowes
Offices, Lambton Park, Chester-le-Street, Co. Durham, DH3 4AN
Telephone: 0191 385 1442
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