“Yvonne Castle from YCChange
delivered our very first joint tenant and staff training session. Our tenants
felt they had really benefitted from the training and they had enjoyed
being involved in the exercises and debates. We were very keen to carry out
tenant training to enable our tenants to effectively scrutinise and challenge
us.
The quality of the
session was excellent as care had been taken in the preparation to ensure
that it was designed exclusively for Cestria, meaning that staff and tenants
could identify with the content. Yvonne had a relaxed style in the delivery
which made everyone feel at ease and willing to get involved. I would
definitely use YC Change again."
Julie Clarke
Head of Finance
Bowes
Offices,Lambton
Estates,Chester-le-Street,DH3
4AN Telephone: 0191
3851400
www.cestria.org
“I have found it very interesting and have a bigger
voice as a tenant”- G Garbutt
“Very informative and interesting. I am
much more aware now that Tenants have a voice”- A Brown
“Very informative. I’ve done mystery shopping in
the past but not for housing associations”- J Ather
Mystery Shopping Training at Cestria Community
Housing
"A big thank you to YC Change Consultants Ltd for their invaluable help in training our residents on how to carry out mystery shopping. The training was relaxed, fun and interactive and enabled our residents to feel more confident in becoming involved in helping us to tailor our services more effectively. In addition to the training they advised on the most effective way of carrying out the process leaving everyone really clear about how to proceed."
Olivia Jackson
Head of Customer Service
Vale of Aylesbury Housing Trust
Fairfax House, 69 Buckingham Street, Aylesbury, Bucks, HP20 2NJ
Telephone: 01296 732605
"Lynne Burns from the YCChange team worked with our Tadcaster Community Engagement Board, which is made up of councillors, partners and members of the community. Her knowledge and practical application of the Open Space process allowed the Board to work together and develop a number of ideas which will be instrumental in the future development of the Community Development Forum (CEF), a Forum working to create better links with the community. As with any externally facilitated event there was a sense of trepidation but Lynne managed to put delegates at their ease and to create an environment which enabled all who took part to make a valid contribution. The report produced as a result of the event provided a record of all the discussions, the recommendations and prioritised actions which will form a solid basis for the development of the Board and ultimately the CEF."
Janette Barlow
Head of Service - Customers and Business Support
Selby District Council
Civic Centre, Portholme Road, Selby, North Yorkshire, YO8 4SB
Telephone: 01757 705101
“YCChange have carried out the final household survey of our Strong Safer Communities Funded Neighbourhood Management Pathfinder. This entailed designing and mailing out the survey, going door to door in the snow over the Christmas holidays (to make sure that the sample size was big enough and the demographic mix representative enough), analysis of the data on SPSS and comparing it with previous years and then writing the final report. The team was lovely to work with and the finished product very professional. I would not hesitate to use YCChange again.”
Hayley Ash
Cotmanhay Neighbourhood Manager
Cotmanhay Enterprise Centre
Bennerley Avenue, Ilkeston,DE7 8PF
Telephone: 01159442073
"In my experience, an all too common approach consultants use when dealing with local government is to sell what has been done for someone else with the name changed and little else. This "generic consulting" provides little help to local government because we all have our own local issues that need to be considered.
I have been very pleased that the approach of YC Change has been just the opposite. It is apparent the work done for us has not been just an "off the shelf" piece of work, already done for someone else . . . YC Change’s approach to neighbourhood working has been an excellent one. They have continued to be flexible, offering us several options on most issues instead of only one recommended outcome. An example of this is the variety of community involvement and survey options that have been provided. YC Change’s understanding of community cohesion/ empowerment, the targets of the Local Strategic Partnership, and providing Local Community Action Plan options, has been very helpful as we continue to discuss what steps our Local Strategic Partnership may wish to take in the implementation of this study."
Ian Wolstenholme
Head of Partnerships
Richmondshire District Council
Swale House, Frenchgate, Richmond, North Yorkshire, DL10 4JE
Telephone: 01748 828760
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