“Commissioning YCChange to act as a
critical friend has been one of the best investments we have ever made. YCChange provided a
comprehensive independent reality check for us. The team of experienced
professionals were thorough and challenging in their review of all our
services. They helped staff produce a detailed improvement plan drawing on good
practice and their ongoing role as a supportive but challenging “critical
friend” was a key driver in delivering theses improvements. Within 12 months
our performance has improved, tenant satisfaction has increased and our highly
motivated workforce are determined to deliver excellence in all they do. YCChange certainly
helped to move us forward and we are confident that we now have solid
foundations in place from which we can continue to raise standards, improve
services and meet new expectations and challenges in the future.”
Geraldine Wilcox
Chief Executive
Derwentside Homes Limited
Greengates House, Amos Drive, Greencroft Industrial Park, Stanley, Co. Durham, DH9 7YE
Telephone: 01207 524200
"Yvonne worked with Plus Dane Housing during
the beginning of 2010 to assist us in maximising performance through business planning. This included developing a more robust approach to our
performance management framework.
Yvonne and Julie’s approach was supportive
but also challenging in an extremely effective manner and enabled senior
managers, staff and customers to engage fully and easily understand the
process.
They were an excellent team, very
professional and easy to work with and always delivered on time.
It was a real pleasure working with Yvonne
and Julie, and I would have no hesitation in working with them again."
Julie Walker
Excellence Manager (Performance)
Plus Dane Group
Baltimore Buildings, 13/15 Rodney Street, Liverpool, L1 9EF
Telephone: 0151 7080674 www.plusgroupltd.org.uk
"YCChange provided us with organisational support over a four month period, working directly to me as Deputy Chief Executive. In this time they completed a difficult staffing review, making sensible suggestions for moves that will create greater efficiencies as well as enhance the services we provide. They recruited a new team and supported existing senior staff through a difficult period.
YCChange also developed a new performance management framework and reporting arrangements for us. Our ability to challenge both under and over performance will assist us to adjust our services and medium-term financial planning to deliver what we have promised. I believe that these new arrangements are simple but thorough and will give us exceptional clarity about the delivery of our Corporate Plan.
The brief was a wide one; covering human resource management to performance management. They needed the ability to work well with people, identify and improve systems and processes and gain trust quickly. YCChange did all of this with great skill and supported me exceptionally well."
Phil Morton
Executive Director and Deputy Chief Executive
Hambleton District Council
Civic Centre, Stone Cross, Hambleton, Northallerton, North Yorkshire, DL6 2UU
Telephone: 01609 767022 (direct line)
"Yvonne and her team have been helping South Lakeland to maximise our performance through developing and implementing a more robust approach to corporate and service planning and performance management. I found the 6P model an extremely helpful framework for identifying the key priorities for the organisation. Yvonne and Gillian are first class consultants. They blend their approach of being supportive yet challenging in a most effective way. The combination of their intellect, insight and emotional intelligence has helped to make a real difference to this organisation and meet our needs. I would commend their approach and style to any organisation."
Sandra Walbran
Assistant Director (Corporate Vision)
South Lakeland District Council
South Lakeland House, Lowther St, Kendal, LA9 4UF
Telephone: 01539 733333
"We chose YC Change as our provider for Data Quality training because of the personal touch that they offer with their training. It was all centred on the needs of our business and the specific needs of our colleagues. Susan worked closely with me to develop a specification for the training programme. She was very professional, enthusiastic and dedicated. The programme content was very informative and interactive and it was well received by all participants.
I have enjoyed working with YC Change and would definitely recommend them to others."
Catherine Ponting
Policy & Performance Officer
Copeland Borough
The Copeland Centre, Catherine Street, Whitehaven Cumbria CA28 7SJ
Telephone: 0845 054 8600
"Gillian
from the YC Change team provided us with organisational support over a four
month period, working directly to me as Deputy Chief Executive. In this time
she completed a difficult staffing review, making sensible suggestions for
moves that will create greater efficiencies as well as enhance the services we
provide. She recruited a new team and supported existing senior staff through a
difficult period. She also developed a new performance management framework and
reporting arrangements for us. Our ability to challenge both under and over
performance will assist us to adjust our services and medium-term financial
planning to deliver what we have promised. I believe that these new
arrangements are simple but thorough and will give us exceptional clarity about
the delivery of our Corporate Plan. Her brief was a wide one; covering human
resource management to performance management. She needed the ability to work
well with people, identify and improve systems and processes and gain trust
quickly. She did all of this with great skill and supported me exceptionally
well. I would commend her to you."
Executive
Director and Deputy Chief Executive
Hambleton
District Council
Civic
Centre, Stone Cross, Northallerton, North Yorkshire, DL6 2UU
Telephone:
0845 1211 555
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