Public and Private Sector Business Excellence Consultants for

Local Government, Local Authorities, Social Housing, Businesses & Individuals

YC Change Consultants Ltd offers a range of coaching, consultancy and interim management support to help you achieve optimum business efficiency and business excellence.

What does business excellence mean?

• your organisation has very high levels of customer satisfaction?
• you are a  customer needs-led organisation?
• you have met your corporate objectives?
• your organisation, or one of your teams has won a prestigious award?
• staff satisfaction is high?
• you have met your performance targets for the year?
• your organisation is running efficiently and effectively?
• your business efficiency has helped you excel in your organisational and communications strategy?
• your key performance indicators (KPIs) all hit national top quartile?
• you have a 4 star inspection rating?
• your organisation has effective governance for all key areas?
• your partnership working is proving empowering and highly effective?
• your people development strategy is strengthening the business and the individuals within it?

We want you to continuously improve, meet your performance targets and reach business excellence in your field – from a personal AND organisational perspective.

As a customer, as a Chief Executive, as a Councillor or Board Member and as members of the team, business excellence may mean different things to you. Whatever your definition of business excellence, our 6P model can provide you with a framework for getting there.  We can reach it with you!

These 6P’s are our secrets to success for any organisation – we can work with you on a holistic approach to business excellence, or help your business efficiency and effectiveness in the area which most needs it.  

From helping you develop an effective organisational or communications strategy to advising you on partnership working, effective governance and people development, our 6P model will help you attain business excellence for optimum business efficiency and performance improvement.

For any further information or a detailed discussion on our 6P approach to business excellence and effective business performance management that we provide to local authorities, local government and social housing associations in the public sector or to private sector businesses, please do not hesitate to contact Yvonne Castle on 0845 1800 216.