Allan has substantial experience of working and managing in partnership, performance improvement and working with and within the Third sector. With nationally recognised skills in partnership and performance improvement, he specialises in enabling improved working across organisational, geographic and policy boundaries. He has worked with local, regional, national and international governmental partnerships.
Andrew is a consultant specialising in housing and mortgage markets, regulation, governance and European issues. In a senior policy role at the Council of Mortgage Lenders for ten years Andrew had specific responsibility for lending for social and affordable housing, for low-cost home ownership (LCHO) products and for the private rental sector. Andrew led CML work on European issues, focussing particularly on regulation.
Andy Snowden is a performance and leadership consultant and coach, with direct employment experience in private, public and ‘third’ sectors. He has worked with the Public Sector and its partners, as a senior executive in local government over 20 years. His last full-time work in local government was as Programme Director of the huge Hull Recovery Programme after Audit Commission and DCLG intervention in 2003. Andy’s professional background is in social housing, both housing management and programme delivery, where he is a longstanding Fellow of the Chartered Institute of Housing. Andy is also a non-executive Director of the NHS, for Hull Teaching PCT.
Brenda Harvey is a dynamic and enthusiastic former Chief Executive. A qualified town planner with a career embracing regeneration, environmental and corporate services Brenda combines an analytical mind with an ability to work calmly and decisively under pressure. She uses exceptional communication and negotiation skills to build strong working relationships with members, with colleagues at all levels and with partners. She has a strong reputation as someone who listens and communicates.
Brenda is a consultant with 20 plus years experience gained in ten London Boroughs, all relating to various aspects of service and performance improvement at service, corporate, and strategic levels.
Brian has 20 years experience working in the housing sector in both public and private sectors. He has spent 10 years as property director for a number of housing associations. He has worked for the last 6 years as a freelance consultant and interim manager.
Brian is an experienced general manager with skills in public sector inspection, evidence-based assessment and evaluation, performance management , improvement planning, interviewing and facilitation. He has worked right across the public sector: in local government, for the Audit Commission and for the Civil Service.
Carole has experience of working in both the public and voluntary sectors which spans 30 years. She has worked in the public sector for over 20 years as a senior manager her last permanent post being Assistant Chief Executive / Head of Strategy for Doncaster MBC. She has been working as an Interim Manager for 7 years and was most recently employed as Assistant Chief Executive (Performance) for Manchester City Council. Her professional background is in Housing but for 20 years her work in both the public and voluntary sector has been primarily focussed on corporate governance, performance management, service improvement, corporate planning, management of partnerships and improvement planning. She also sits as a management committee member on various voluntary and community bodies and school governing bodies.
Celia is a professionally trained journalist with more than 25 years' experience working with the private, public and third sectors. She moved from a successful career in journalism where she edited a number of weekly newspaper titles to a role as internal communications editor with an international chemical company. Following a period at the BBC as a senior programme publicist, she set up her own communications consultancy in 1999 and has worked extensively within the public sector advising and delivering on a wide range of communications initiatives including brand development, national profile-raising and stakeholder engagement. She is passionate about using communications tools and techniques to shape business development and growth.
Cheryl has worked over the last 10 years as a lecturer and trainer within the public sector and was the Employee Development Officer in adult social care for Leeds Social Services until 2006. From that date Cheryl has worked in Adult Social care in a number of different roles including National Pilot Project Leader and Project Manager. She is a highly skilled and respected trainer and was Awarded Training Journal's 'Trainer of the Year' in 2006.
Christina focuses on developing the potential of individuals, teams and organisations, to grow existing capacity and to realise the performance possibilities within and between organisations. She draws on a wealth of experience in the private and public sector to apply different skills and strategies to find creative angles of approach to overcome challenges and deliver performance improvement.
Dave is a vastly experienced and successful consultant and interim manager specialising in customer service and customer management. Dave has worked across sectors including public private and charity, bringing the commercial acumen of some of the worlds leading telco’s to these operations. Dave has over 20 years experience of driving operational and customer experience improvements and efficiencies; he brings a wide knowledge of high quality multi channel customer access operations.
A qualified trainer and member of the Chartered Institute of Personnel Development (CIPD) Debbie is an experienced trainer and consultant with over 18 years sales and management experience working for and with SME’s, public and corporate sector organisations mainly in the communication, local government and media sectors. Debbie specialises in the design, delivery and evaluation of learning and development programmes which include such subjects as Time Management, Delegation, Improving Motivation and Performance, Customer Services, Gaining Buy In to your Objectives, Presentation and all aspects of Interpersonal Skills and Sales as well as Workshop facilitation. Debbie is currently undertaking a CIPD qualification in HR. Debbie is fully committed to ensuring a programme is tailored to the specific requirements of customers; her experience, high energy and passion for her work and support for delegates is clearly demonstrated in the excellent references Debbie receives.
Diane is a highly qualified and experienced organisational psychologist and change management consultant. She worked as a senior manager in HR, IT, and OD roles at Manchester City Council and the British Council before setting up her own consultancy company in 1995. She specialises in strategic thinking and planning, culture change, service improvement and re-design, team and individual coaching, community involvement and engagement and partnership working. Diane is also a founder member and trustee of the Bacup Consortium Development Trust a local charity/social enterprise in Rossendale, East Lancashire and is a community representative on the Rossendale LSP.
Gillian is an interim manager with great experience and a high level of emotional intelligence. She has successfully developed and delivered organisational change within the public sector over a 20 year period. She is a consummate project manager delivering council comprehensive performance assessment (CPA) preparation, service improvement and peer reviews. An experienced Audit Commission Inspector Gillian carried out nine corporate assessment inspections and has undertaken numerous service inspections. She is a Non Executive Director for a Primary Care Trust (PCT) with a professional background in Environmental Health.
Helen has more than 25 years’ experience as a public relations specialist and journalist and has excellent contacts across the media both nationally and regionally. She trained as a journalist and her work includes proactive and reactive media work, media training, fundraising PR, cause-related marketing, website editing, awareness-raising projects and product launches. Helen has worked with public, private sector, and third sector organisations. She is highly skilled in directing communications activity at all levels and has had extensive exposure to crisis and media management, primarily working as a senior press officer for a number of high-profile London NHS trusts.
Ian Simpson is an experienced Director of Local Government Services and Performance Specialist who has driven significant improvement in corporate and partnership performance. He has proven abilities to direct and manage strategic change. A professionally qualified Manager of Regulatory Services with success in leading multidisciplinary teams to service excellence in District, Unitary and County Councils.
Jackie has over 25 years experience working in urban regeneration from involvement in the Priority Estates Programme and Estate Action, City Challenge and SRB, to current Neighbourhood Renewal programmes. Jackie has a track record of both commissioning and successfully tendering for programme and project delivery and is experienced in identifying and securing ‘cocktails’ of public and private sector funding.
Jahanger is a senior Continuous Improvement Manager with over 10 years of experience within the arena of Change and Project Management in the public sector. He has led major portfolios of work including transformational change, implementing performance management systems and undertaking internal service reviews. He is highly skilled at managing relationships and negotiations with senior members of staff.
Jenny specialises in working with managers and staff to deliver efficiency savings and improve front line services. She has extensive experience in achieving real and significant financial savings and performance gains. Her approach is to gain rapid understanding of complex issues and build personal credibility, relationships and influence to galvanise change through others. She has worked across the public sector, in local authorities, a regional partnership, the police and with the Audit Commission.
Jerry has many years experience working at executive level within insurance and banking, and more recently has undertaken strategic assignments within the public sector. Jerry’s passion is developing both powerful teams and individuals, a lever he has used on numerous occasions to ‘fix broken businesses’ and drive forward strategic and cultural improvement. He has a track record of delivering and driving change across multiple functions and disciplines both from within the line and as a Programme.
Joan Hearne brings 15 years experience in service improvement gained as a Senior Director with Housing Associations, ALMOs, LSVTs and Local Authorities. Joan’s fields of expertise are governance, mainstream housing management knowledge and information management and social and community research. Joan works with people at all levels to inspire customer focus as the foundation for organisational change. Joan has a strong understanding of excellent housing services and has led successful transformational change programmes in major LSVT’s. As part of her commitment to develop excellence, Joan has developed an active business role for customers, training social housing tenants to do social research work and carry out mystery shopping and service reviews.
Joanne Drew is an experienced housing leader and consultant with a successful track record:
As a Director/Managing Director in a range of different housing organisations – permanent roles include Housing and Communities Director at West Kent HA;
For developing and advising on national housing policy and of supporting improvement in Government Monitoring situations – roles include lead advisor (ODPM CHTF), Sustainable Communities Advisor (GOL) and Chair of Northampton Housing Sub-Board (GOEM);
Providing effective consultancy advice and carrying out interim management assignments – particularly around change management and inspection.
Joanne is professionally qualified in housing, personnel and coaching and has strong skills to lead organisations and multi-disciplinary teams. She is a determined, committed individual who leads with energy and enthusiasm to engender a culture that focuses on performance and better outcomes. She is a collaborative leader able to develop and maintain strong partnership relationships. Wide knowledge of the housing sector and ability to think into the unknown means Joanne brings strong strategic capability and the ability to identify and develop new opportunities.
Joanne has 31 years local
government experience (at both unitary and county level). Her legal training
and background has given her exceptional organisational, analytical,
investigative and communication skills. She is particularly skilled
in organisational development and managing change, and has enjoyed considerable
success in developing performance cultures, and re-engaging managers, staff and
elected members in performance improvement, audit and inspection. She has
significant experience of member development, particularly in relation to the
national policy and performance agenda, and has been commended by members and
inspectors alike in relation to her innovative approaches to member training
and the simplicity of guidance and strategies she has developed.
She is experienced in
corporate policy development, performance and risk management, including CPA
and CAA, and has significant experience of working with Local Strategic
Partnerships, having led the negotiation of one of the largest 2-tier Local
Area Agreements in the country.
She is a skilled project
manager, having been trained in PRINCE 2 and MS Project, and has developed
bespoke project management methodologies based on PRINCE 2 principles at a
number of authorities.
Julie is a mature business woman with over 30 years successful business experience gained working within both the public, retail and private sectors. She has had an excellent career in financial services which culminated with a senior management role within Risk Management and has subsequently gone on to fulfill her love of helping others reach their potential in the self employed arena. Her experience covers areas such as design and delivery of business skills training, team development, appraisal and performance management, coaching, policy development and management in retail, private and public sector organisations.
Julie
Taylor is an experienced senior manager with over 19 year’s extensive
experience of working in the public and the third sector. She specialises in outcome based
methodologies, performance and change management, partnership working and
service improvement. She has proven
experience in delivery and project control and management of complex public
service initiatives for local government and the private sector. Julie has led a busy local authority team
which contributed to wider partnership outcomes therefore has a clear
understanding of how to manage and strike the right balance to achieve
successful solutions for all partners through collaborative approaches. Julie firmly believes that partnership
approaches deliver value for money and quality outcomes for all and is
motivated by the pursuit of tangible improvements at all stages of problem
analysis and solution delivery through using performance information to drive
improvement. She has a collaborative
approach to management with a track record of supporting innovation and
staff/user involvement in delivery and recognises that the success in achieving
positive outcomes relies on changing and positively challenging behaviours.
Karen Doran is an experienced housing professional with an extensive knowledge of housing policy, strategy and operation. She currently provides consultancy support to local authorities, government offices, central government and housing associations on a range of landlord and strategic housing issues and improvement. As well as working within local government and the RSL sector she worked for several years for central government at the ODPM and at regional government offices. Karen has operated successfully freelance providing high quality consultancy and has more recently set up a joint venture company to bring together skills and knowledge to provide the best possible value and outcomes for clients.
Kate is a Supporting People specialist, a Fellow of the Chartered Institute of Housing, an affiliate audit commission inspector, a qualified coach and a certified NLP (Neuro-Linguistic Programming) practitioner.
A Member of the Chartered Management Institute and Association of Business Psychologists, Laura is an experienced consultant and qualified trainer with over 20 years wide-ranging experience in public, private and third sector organisations encompassing health, social care, education and employment. Used to operating in a trouble-shooting role, her experience of mergers, externalisations and reconfiguration of services means that Laura has considerable experience of facilitating major change and managing projects. She specialises in Organisational Development, partnership working, community engagement, coaching and neuro-linguistics. Laura is dedicated to unlocking potential in an organisation and its people.
Linda is a self motivated and well qualified TRAINER and CONSULTANT, with extensive generalist knowledge of both the Private and Public Sectors. An accomplished policy and procedures writer and analyst, with excellent communication skills and a proven track record of best practice initiatives. Experienced practitioner in the areas of Health and Safety, Training and Development, Retail Operations, Investors in People, and Customer Service Management. Linda is a National Training Award Winner for Individual Achievement.
Lynn has worked in the social housing sector for over 20 years in a wide range of organisations in both interim roles and as a consultant. Lynn's background is within housing management, mainly around customer service, resident involvement and tenancy and estate management. Lynn has also assisted many organisations with their Audit Commission inspections.
Lynn is an accomplished housing consultant and business coach with over 25 years experience at a senior level in both the private and public sectors, with roles ranging from area manager, development and maintenance director in housing associations to senior operations manager in a housing IT company. Lynn has a BA honours degree in business and management, is a certified coach, Neuro Linguistic Programming practitioner, an affiliate member of the CIH and a board member of OGL housing (member of the orbit group)
Lynne is a skilled and experienced individual with exceptional organisational and problem solving skills. She is able to work on her own initiative and under pressure with no compromise to quality. Lynne has worked in the Housing sector for 11 years and then moved to work with the Strategic Procurement Team and Family Service commissioners at Wakefield District Council to further Third Sector Engagement whilst employed at Fit4Funding. She has been volunteering herself since the age of 16 with a range of community groups. Her community consultation and engagement skills are excellent – she has been working with a diverse range of communities and volunteers for a significant length of time.
Lynne Duval is an experienced consultant with over 7 years experience in consultancy.. She provides housing management consultancy to a wide range of agencies operating within the public, private and not-for-profit sectors. LynneÙs back ground is as an experienced housing management professional. Lynne has assisted a large number of organisations with their preparations for inspection across the full range of housing management activity but particularly in the areas of allocations, rent collection, resident involvement and tenancy management. She has more recently specialised in allocations and homelessness.
Martinette has worked at a senior level for over 6 years within the public sector, latterly within the housing sector. During that time she has been responsible for supporting the set up of an ALMO, including TUPE arrangements and policy alignment, Strategic Planning, Health and Safety, Quality and Performance, Human Resources, Organisational Development, Media/Communication and Governance. Before entering the housing sector, Martinette worked within a District Council and the education sector. Prior to this she spent 18 years working for The Boots Company Plc where she was rewarded with an exciting career with many varied opportunities and promotions. Although starting her career in HR/OD she was keen to develop other skills and experience which included managing distribution centres/warehouses, implementing quality processes and procedures, training and development, managing restructures and warehouse closures.
Neil has worked in the social housing sector for over 25 years in a wide range of senior and executive management roles across all areas of housing management and corporate services. Neil’s background is mainly around tenancy and estate management, resident involvement and customer service but for the last 10 years he has specialised in corporate performance management, change management and strategic development.
Neil Hind is an experienced project and programme manager with extensive procurement knowledge within both the public and private sector. Neil has excellent interpersonal and communication skills with experience of managing stakeholders within all levels of organisations. Neil also has a proven track record of successful project and programme delivery, undertaking and managing procurement activities, eProcurement system implementation and business process re-engineering. He is MBA qualified and an affiliate to the Chartered Institute of Purchasing and Supply (CIPS).
Nigel Lowther is an award-winning communications expert. He is a journalist with 20 years experience and currently owns and edits a weekly newspaper. He also runs a successful public relations business, built by working with the private, public and third sectors. Nigel has also headed up a busy local authority public relations team. He offers an insight into both sides of the communications fence: he knows what a journalist is looking for and how to protect and enhance reputation. He believes communication plays a vital role in the Government’s agenda to improve the perception of the public sector and its value and effectiveness.
Peter is a highly experienced senior manager to Director level and substantially within the local government environment. Peter has highly developed inter-personal skills and has particular expertise in leading multi-disciplinary teams, both inside and outside his organisation. Peter is highly skilled at working with new teams to introduce cultural change and rapid delivery of service improvement.
Phil Gardener is highly experienced (15 years+) and versatile goal driven procurement consultant, project manager and Interim Manager. His key areas of expertise are Local Government and third sector procurement and category manager. He has a substantive knowledge of supply chain transformation including procurement and tendering portals, (eProcurement, eSourcing and eTendering), hands-on experience of back office transformation, business case development, benefits realisation, change management, strategic sourcing, spend analysis and stakeholder management.
Rob is an experienced senior manager and consultant with a track record of leading programmes, projects and initiatives in local government including equality, diversity, community cohesion, stakeholder engagement, and service transformation.
Allan has substantial experience of working and managing in partnership, performance improvement and working with and within the Third sector. With nationally recognised skills in partnership and performance improvement, he specialises in enabling improved working across organisational, geographic and policy boundaries. He has worked with local, regional, national and international governmental partnerships.
Andrew is a consultant specialising in housing and mortgage markets, regulation, governance and European issues. In a senior policy role at the Council of Mortgage Lenders for ten years Andrew had specific responsibility for lending for social and affordable housing, for low-cost home ownership (LCHO) products and for the private rental sector. Andrew led CML work on European issues, focussing particularly on regulation. 
Andy Snowden is a performance and leadership consultant and coach, with direct employment experience in private, public and ‘third’ sectors. He has worked with the Public Sector and its partners, as a senior executive in local government over 20 years. His last full-time work in local government was as Programme Director of the huge Hull Recovery Programme after Audit Commission and DCLG intervention in 2003. Andy’s professional background is in social housing, both housing management and programme delivery, where he is a longstanding Fellow of the Chartered Institute of Housing. Andy is also a non-executive Director of the NHS, for Hull Teaching PCT.
Brenda Harvey is a dynamic and enthusiastic former Chief Executive. A qualified town planner with a career embracing regeneration, environmental and corporate services Brenda combines an analytical mind with an ability to work calmly and decisively under pressure. She uses exceptional communication and negotiation skills to build strong working relationships with members, with colleagues at all levels and with partners. She has a strong reputation as someone who listens and communicates.
Brenda is a consultant with 20 plus years experience gained in ten London Boroughs, all relating to various aspects of service and performance improvement at service, corporate, and strategic levels. 
Brian is an experienced general manager with skills in public sector inspection, evidence-based assessment and evaluation, performance management , improvement planning, interviewing and facilitation. He has worked right across the public sector: in local government, for the Audit Commission and for the Civil Service.
A qualified trainer and member of the Chartered Institute of Personnel Development (CIPD) Debbie is an experienced trainer and consultant with over 18 years sales and management experience working for and with SME’s, public and corporate sector organisations mainly in the communication, local government and media sectors. Debbie specialises in the design, delivery and evaluation of learning and development programmes which include such subjects as Time Management, Delegation, Improving Motivation and Performance, Customer Services, Gaining Buy In to your Objectives, Presentation and all aspects of Interpersonal Skills and Sales as well as Workshop facilitation. Debbie is currently undertaking a CIPD qualification in HR. Debbie is fully committed to ensuring a programme is tailored to the specific requirements of customers; her experience, high energy and passion for her work and support for delegates is clearly demonstrated in the excellent references Debbie receives. 
Gillian is an interim manager with great experience and a high level of emotional intelligence. She has successfully developed and delivered organisational change within the public sector over a 20 year period. She is a consummate project manager delivering council comprehensive performance assessment (CPA) preparation, service improvement and peer reviews. An experienced Audit Commission Inspector Gillian carried out nine corporate assessment inspections and has undertaken numerous service inspections. She is a Non Executive Director for a Primary Care Trust (PCT) with a professional background in Environmental Health.
Ian Simpson is an experienced Director of Local Government Services and Performance Specialist who has driven significant improvement in corporate and partnership performance. He has proven abilities to direct and manage strategic change. A professionally qualified Manager of Regulatory Services with success in leading multidisciplinary teams to service excellence in District, Unitary and County Councils.
Jackie has over 25 years experience working in urban regeneration from involvement in the Priority Estates Programme and Estate Action, City Challenge and SRB, to current Neighbourhood Renewal programmes. Jackie has a track record of both commissioning and successfully tendering for programme and project delivery and is experienced in identifying and securing ‘cocktails’ of public and private sector funding.
Jahanger is a senior Continuous Improvement Manager with over 10 years of experience within the arena of Change and Project Management in the public sector. He has led major portfolios of work including transformational change, implementing performance management systems and undertaking internal service reviews. He is highly skilled at managing relationships and negotiations with senior members of staff.
Jerry has many years experience working at executive level within insurance and banking, and more recently has undertaken strategic assignments within the public sector. Jerry’s passion is developing both powerful teams and individuals, a lever he has used on numerous occasions to ‘fix broken businesses’ and drive forward strategic and cultural improvement. He has a track record of delivering and driving change across multiple functions and disciplines both from within the line and as a Programme.
Joan Hearne brings 15 years experience in service improvement gained as a Senior Director with Housing Associations, ALMOs, LSVTs and Local Authorities. Joan’s fields of expertise are governance, mainstream housing management knowledge and information management and social and community research. Joan works with people at all levels to inspire customer focus as the foundation for organisational change. Joan has a strong understanding of excellent housing services and has led successful transformational change programmes in major LSVT’s. As part of her commitment to develop excellence, Joan has developed an active business role for customers, training social housing tenants to do social research work and carry out mystery shopping and service reviews. 
Julie is a mature business woman with over 30 years successful business experience gained working within both the public, retail and private sectors. She has had an excellent career in financial services which culminated with a senior management role within Risk Management and has subsequently gone on to fulfill her love of helping others reach their potential in the self employed arena. Her experience covers areas such as design and delivery of business skills training, team development, appraisal and performance management, coaching, policy development and management in retail, private and public sector organisations. 
Kate is a Supporting People specialist, a Fellow of the Chartered Institute of Housing, an affiliate audit commission inspector, a qualified coach and a certified NLP (Neuro-Linguistic Programming) practitioner. 
A Member of the Chartered Management Institute and Association of Business Psychologists, Laura is an experienced consultant and qualified trainer with over 20 years wide-ranging experience in public, private and third sector organisations encompassing health, social care, education and employment. Used to operating in a trouble-shooting role, her experience of mergers, externalisations and reconfiguration of services means that Laura has considerable experience of facilitating major change and managing projects. She specialises in Organisational Development, partnership working, community engagement, coaching and neuro-linguistics. Laura is dedicated to unlocking potential in an organisation and its people. 
Linda is a self motivated and well qualified TRAINER and CONSULTANT, with extensive generalist knowledge of both the Private and Public Sectors. An accomplished policy and procedures writer and analyst, with excellent communication skills and a proven track record of best practice initiatives. Experienced practitioner in the areas of Health and Safety, Training and Development, Retail Operations, Investors in People, and Customer Service Management. Linda is a National Training Award Winner for Individual Achievement.
Lynne is a skilled and experienced individual with exceptional organisational and problem solving skills. She is able to work on her own initiative and under pressure with no compromise to quality. Lynne has worked in the Housing sector for 11 years and then moved to work with the Strategic Procurement Team and Family Service commissioners at Wakefield District Council to further Third Sector Engagement whilst employed at Fit4Funding. She has been volunteering herself since the age of 16 with a range of community groups. Her community consultation and engagement skills are excellent – she has been working with a diverse range of communities and volunteers for a significant length of time.
Nigel Lowther is an award-winning communications expert. He is a journalist with 20 years experience and currently owns and edits a weekly newspaper. He also runs a successful public relations business, built by working with the private, public and third sectors. Nigel has also headed up a busy local authority public relations team. He offers an insight into both sides of the communications fence: he knows what a journalist is looking for and how to protect and enhance reputation. He believes communication plays a vital role in the Government’s agenda to improve the perception of the public sector and its value and effectiveness. 
Rob is an experienced senior manager and consultant with a track record of leading programmes, projects and initiatives in local government including equality, diversity, community cohesion, stakeholder engagement, and service transformation.